Cookie Policy

Last updated: June 2025

This Cookie Policy explains how ("we", "us", or "our"), located in Canberra, uses cookies and similar tracking technologies on our hotel-casino website. This policy should be read alongside our Privacy Policy, which provides additional information about how we collect, use, and protect your personal data.

If you have any questions or concerns about our use of cookies, please contact us at: privacy@northplainstudio.com.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website owners to make their websites work more efficiently, to provide a better user experience, and to report information to the website owners.

Cookies set by the website owner (in this case, ) are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable third-party features or functionality to be provided on or through the website, such as advertising, interactive content, and analytics. The parties that set these third-party cookies can recognise your device both when it visits the website in question and also when it visits certain other websites.

Cookies can be session cookies, which are temporary and expire once you close your browser, or persistent cookies, which remain on your device for a set period of time or until you delete them manually.

Similar technologies such as web beacons, pixel tags, clear GIFs, and local storage may also be used for purposes similar to cookies. Throughout this policy, we refer to all such technologies collectively as "cookies."

2. Why Do We Use Cookies?

We use cookies for a variety of reasons, including to:

  • Ensure our website functions correctly and securely.
  • Remember your preferences and settings across visits.
  • Provide you with a personalised experience when browsing our hotel and casino services.
  • Understand how visitors interact with our website so we can improve it.
  • Deliver relevant advertising and marketing communications tailored to your interests.
  • Comply with legal and regulatory obligations applicable to hotel-casino operations.
  • Prevent fraud, enhance security, and protect both our guests and our business.
  • Enable the functionality of third-party services integrated into our website, such as booking engines and payment processors.

3. Types of Cookies We Use

We categorise the cookies used on our website into the following types:

3.1 Strictly Necessary / Essential Cookies

These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas, use a shopping cart, or make use of online booking or reservation services. Without these cookies, services you have requested, such as completing a hotel reservation or accessing a members-only area of our casino platform, cannot be provided. These cookies do not gather information about you that could be used for marketing purposes.

Legal basis: These cookies are deployed on the basis of our legitimate interest and your contractual relationship with us. They do not require your prior consent, as they are strictly necessary for the provision of services you have requested.

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on pages, and whether visitors receive error messages. The information collected by these cookies is aggregated and, therefore, anonymous. We use this data to improve how our website works and to understand visitor behaviour and trends.

Legal basis: These cookies require your consent before being placed on your device.

3.3 Functional / Preference Cookies

These cookies allow our website to remember choices you make, such as your preferred language, your region, your preferred room type, or other customisations. These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies may be anonymised and cannot track your browsing activity on other websites.

Legal basis: These cookies require your consent before being placed on your device.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of our advertising campaigns. They are usually placed by advertising networks with our permission and remember that you have visited a particular website. This information may be shared with other organisations, such as advertisers. These cookies can track your browsing activity across multiple websites.

Legal basis: These cookies require your explicit consent before being placed on your device.

3.5 Security Cookies

These cookies help us identify and prevent security risks, detect and investigate malicious or fraudulent activity, and protect the integrity of our website and our users' accounts. They may be used to support security features, such as authentication and detection of spam or abuse.

Legal basis: These cookies are deployed on the basis of our legitimate interest in maintaining a secure and reliable website.

4. Specific Cookies Used on Our Website

The following table provides details of the specific cookies we currently use on our website, their purposes, and their duration. Please note that this list may be updated from time to time as our website and the services we use evolve.

Cookie Name Provider Category Purpose Duration
__cf_bm Cloudflare Strictly Necessary / Security This cookie is set by Cloudflare to distinguish between humans and bots. It is used to support Cloudflare Bot Management and helps Cloudflare manage incoming traffic and protect the website from malicious bots, denial-of-service attacks, and other security threats. 30 minutes
_cfuvid Cloudflare Strictly Necessary / Security Used by Cloudflare to identify individual clients behind a shared IP address and apply rate limiting or security rules accordingly. This cookie does not store personal identification information. Session
cf_clearance Cloudflare Strictly Necessary / Security This cookie is placed on a device after a visitor has successfully passed a security challenge (such as a CAPTCHA). It confirms that the user has been verified and prevents future security challenges during the same session. 1 year
_ga Google Analytics Analytics / Performance This is the main cookie used by Google Analytics. It registers a unique ID that is used to generate statistical data on how the visitor uses the website. The ID is used to distinguish users and track sessions across pages and visits. 2 years
_ga_[container-id] Google Analytics (GA4) Analytics / Performance Used by Google Analytics 4 to persist session state and track individual user activity across sessions and pages on our website. This cookie helps provide detailed reports on website traffic and engagement metrics. 2 years
_gid Google Analytics Analytics / Performance This cookie registers a unique ID that is used to generate statistical data on how the visitor uses the website. It stores and updates a unique value for each page visited and expires after 24 hours. 24 hours
_gat Google Analytics Analytics / Performance Used by Google Analytics to throttle request rates, limiting the collection of data on high-traffic websites. It helps ensure that data collection does not adversely impact website performance. 1 minute
_gcl_au Google Ads / Google Tag Manager Marketing / Advertising Used by Google AdSense to experiment with advertisement efficiency across websites using their services. It tracks conversion events and associates them with advertising campaigns to measure their effectiveness. 3 months
_fbp Meta (Facebook) Pixel Marketing / Advertising This cookie is set by Meta (Facebook) to deliver advertisements, measure their effectiveness, and build audience profiles for targeted marketing. It tracks visitors across websites and enables personalised advertising through the Facebook advertising network. 3 months
_fbc Meta (Facebook) Pixel Marketing / Advertising Stores the last click attribution information from a Facebook advertisement. This cookie is used to measure and attribute conversions, such as hotel bookings or casino registrations, that result from Facebook advertising. 2 years
fr Meta (Facebook) Marketing / Advertising Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. It enables Facebook to show you relevant advertisements based on your browsing behaviour and interests. 3 months
ads/ga-audiences Google Ads Marketing / Advertising Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. It enables remarketing and retargeting functionality. Session
northplainstudio_session Strictly Necessary This first-party session cookie maintains your logged-in status during your visit to our website. It enables you to navigate between pages without being required to log in repeatedly and supports your use of secure areas such as account management and booking portals. Session
cookie_consent Strictly Necessary This cookie stores your cookie consent preferences as recorded through our cookie consent banner. It ensures we respect your choices and do not repeatedly display the consent notice on subsequent visits. 1 year
XSRF-TOKEN Strictly Necessary / Security This cookie is used to prevent Cross-Site Request Forgery (CSRF) attacks. It ensures that form submissions and other requests on our website originate from legitimate users and not from malicious third parties. Session

5. How to Manage and Control Cookies

You have the right to decide whether to accept or refuse cookies (other than strictly necessary cookies, which are required for the website to function). You can exercise your cookie preferences in the following ways:

5.1 Cookie Consent Banner

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can adjust your preferences at any time by clicking the "Cookie Settings" link available in the footer of our website.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, to alert you when cookies are being sent, or to delete cookies that have already been set. The method for doing this varies from browser to browser. Please refer to the help documentation for your specific browser for instructions:

Please note that if you choose to block cookies through your browser settings, certain parts of our website may not function correctly. For example, you may not be able to complete a hotel reservation, access your account, or use certain features of our casino platform.

5.3 Opting Out of Analytics Cookies

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout .

5.4 Opting Out of Marketing and Advertising Cookies

You can opt out of interest-based advertising from many third-party advertisers by visiting the following industry opt-out platforms:

5.5 Mobile Device Settings

If you access our website via a mobile device, you may be able to control tracking through your device settings. On iOS devices, you can enable "Limit Ad Tracking" in your privacy settings. On Android devices, you can opt out of interest-based advertising through your Google account settings.

6. Your Consent

When you first visit our website, you will be presented with a cookie consent notice. By clicking "Accept All Cookies," you consent to our use of all categories of cookies as described in this Cookie Policy, including analytics, functional, and marketing cookies.

If you click "Reject Non-Essential Cookies" or customise your preferences, only strictly necessary cookies will be placed on your device. Your preferences will be saved and respected on your subsequent visits to our website.

You may withdraw your consent at any time by adjusting your cookie preferences through the "Cookie Settings" link in the footer of our website or by clearing your cookies via your browser settings. Please be aware that withdrawing your consent does not affect the lawfulness of any processing that took place prior to the withdrawal.

For users located in jurisdictions with specific data protection requirements, including the European Economic Area (EEA), the United Kingdom, and Australia, our cookie consent mechanisms are designed to comply with applicable legal obligations, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

7. Cookies and Responsible Gambling

As a hotel-casino operator, we take responsible gambling seriously. Certain cookies on our website may be used to support responsible gambling features, such as self-exclusion tools, session time reminders, and deposit limit management. These cookies may be classified as strictly necessary or functional depending on their specific purpose and are an important part of our commitment to providing a safe and responsible gambling environment for our guests.

If you have set up self-exclusion or other responsible gambling controls, cookies may be used to enforce these restrictions. Blocking or deleting such cookies may interfere with these protections. We strongly advise against blocking cookies if you have active responsible gambling controls in place on your account.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms, payment processors, and partner services. This Cookie Policy applies only to our website and does not cover the use of cookies by any third-party websites you may access through links on our site. We recommend that you review the cookie and privacy policies of any third-party websites you visit, as we have no control over the cookies or tracking technologies used by those sites.

Additionally, third-party service providers whose tools and services are integrated into our website (such as Google, Meta, and Cloudflare) may place their own cookies on your device in accordance with their own privacy and cookie policies. We encourage you to review the relevant policies of these third parties:

9. Data Transfers

Some of the third-party cookie providers we use may transfer data collected through cookies to servers located outside Australia, including to countries in the United States, the European Union, and other jurisdictions. Where such transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).

By accepting cookies on our website, you acknowledge and consent to the potential transfer of your data to these international destinations as described in this policy and our Privacy Policy.

10. Children's Privacy

Our hotel-casino website is not directed at individuals under the age of 18, and we do not knowingly use cookies to collect personal information from children. If you believe that a child under the age of 18 has provided us with personal information through cookie tracking, please contact us immediately at privacy@northplainstudio.com so that we can take appropriate action.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable laws, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

Where we make significant changes to this Cookie Policy, we will take reasonable steps to notify you, such as by displaying a prominent notice on our website or by updating the cookie consent banner to request your renewed consent where required.

12. Your Privacy Rights

Depending on your location and the applicable laws, you may have certain rights in relation to the personal data collected through cookies on our website. Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, these rights may include:

  • The right to access personal information we hold about you.
  • The right to request correction of inaccurate or out-of-date personal information.
  • The right to request deletion of personal information in certain circumstances.
  • The right to withdraw consent to the processing of your personal data based on consent.
  • The right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

To exercise any of these rights, or if you have any questions about how we handle your personal data, please contact us at privacy@northplainstudio.com.

For more information about your privacy rights and how we handle your personal information, please read our full Privacy Policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Cookie Policy or our use of cookies and similar technologies, please do not hesitate to contact us:

We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe and in accordance with our obligations under applicable Australian privacy legislation.