Responsible Gambling Policy

At in Canberra, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to fostering a safe, responsible, and supportive environment for all of our guests. If gambling ever stops being fun, we are here to help.

Our Commitment

is dedicated to promoting responsible gambling practices across all of our gaming facilities. We understand that for some individuals, gambling can become a serious concern, and we take that responsibility with the utmost seriousness. Our team is trained to recognise the signs of problem gambling and to offer compassionate, non-judgmental support to anyone who may need it.

As part of our ongoing commitment, we pledge to:

  • Provide clear and accessible information about responsible gambling to all guests.
  • Train our staff to identify and sensitively approach guests who may be experiencing gambling-related difficulties.
  • Offer practical tools and resources to help guests manage their gambling behaviour.
  • Collaborate with national and international organisations dedicated to gambling harm prevention.
  • Maintain a safe and welcoming environment free from predatory or exploitative practices.
  • Continuously review and improve our responsible gambling policies and procedures.

18+ Age Policy

Access to all gambling facilities at is strictly restricted to individuals who are 18 years of age or older. This policy is firmly enforced in accordance with Australian law and our own internal standards.

We have a zero-tolerance approach to underage gambling. As part of our commitment to protecting young people, we:

  • Require valid photo identification from any guest who appears to be under the age of 25.
  • Refuse entry to any individual who cannot provide proof of age.
  • Train all gaming staff to conduct thorough and consistent age verification checks.
  • Display prominent signage throughout our gaming areas reminding guests of the minimum age requirement.
  • Take immediate action if an underage individual is found on the gaming floor.

Accepted forms of identification include an Australian Driver's Licence, Passport, or any government-issued photo ID that clearly displays the holder's date of birth. We appreciate your understanding and cooperation in helping us protect minors.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and can be difficult to recognise in its early stages. At , we encourage all guests to be aware of the warning signs, both in themselves and in those around them.

Some common signs that gambling may be becoming a problem include:

  • Spending more time or money on gambling than originally intended.
  • Feeling restless, irritable, or anxious when not gambling or when trying to stop.
  • Chasing losses by continuing to gamble in an attempt to win back money that has been lost.
  • Neglecting personal responsibilities, relationships, work, or study because of gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
  • Lying to family members, friends, or colleagues about gambling habits or losses.
  • Using gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties.
  • Repeatedly failing when attempting to cut back or stop gambling.
  • Feeling consumed by thoughts of gambling, such as planning the next session or reliving past wins.
  • Experiencing financial difficulties as a direct result of gambling activity.

If you recognise any of these signs in yourself or someone you care about, please do not hesitate to reach out for help. You are not alone, and support is available.

Self-Exclusion and Player Protection Tools

We believe that every guest deserves the tools and support they need to gamble responsibly. offers a range of practical measures to help you stay in control of your gambling activity.

Self-Exclusion Programme

Our self-exclusion programme allows guests to voluntarily request a ban from our gaming facilities for a specified period of time. This can be a powerful step for anyone who feels that they need to take a break from gambling. Self-exclusion periods can range from a minimum of three months to a permanent exclusion, depending on individual circumstances.

To apply for self-exclusion at , please speak privately with a member of our responsible gambling team at the casino reception desk. All requests are handled with complete confidentiality and respect.

In addition to our in-house programme, we encourage guests to register with BetStop, Australia's National Self-Exclusion Register, which allows individuals to exclude themselves from all licensed interactive wagering services across the country.

Deposit and Spending Limits

We encourage all guests to set personal spending limits before they begin gambling. Deciding on a budget in advance and sticking to it is one of the most effective ways to keep gambling enjoyable and within your means.

Time Management

It is easy to lose track of time while gambling. We encourage our guests to take regular breaks, set time limits for their gaming sessions, and avoid gambling when feeling tired, emotional, or under the influence of alcohol.

Reality Checks

Our staff members are always available to provide a friendly reminder about responsible play. If at any point you would like to speak with a member of our team about your gambling, please feel free to approach us. We are here to help without judgement.

Exclusion of Intoxicated Guests

In line with our duty of care to all guests, reserves the right to refuse gaming access to any individual who appears to be intoxicated or otherwise impaired, as this can significantly affect decision-making and responsible gambling behaviour.

Support and Helpline Numbers

Reaching out for help is a sign of strength. If you or someone you know is struggling with gambling, we urge you to contact one of the following organisations. All services are free, confidential, and available around the clock.

Australian Support Services

  • Gambling Help Online (Australia): 1800 858 858 — Free, confidential counselling available 24 hours a day, 7 days a week. Online chat support is also available at gamblinghelponline.org.au
  • Lifeline Australia: 13 11 14 — Crisis support and suicide prevention services, available 24/7.
  • Beyond Blue: 1300 22 4636 — Mental health support, including help for anxiety and depression related to gambling harm.
  • MensLine Australia: 1300 78 99 78 — Support for men dealing with emotional and mental health challenges, including problem gambling.

ACT-Specific Support (Canberra)

  • Directions Health Services (Canberra): (02) 6205 4545 — Local gambling counselling and support services based in the ACT.
  • Relationships Australia ACT: (02) 6122 7100 — Counselling and support for individuals and families affected by problem gambling in Canberra.

International Support Services

  • GamCare (United Kingdom): 0808 8020 133 — Free information, support, and counselling for anyone affected by problem gambling. Available 24/7. Website: gamcare.org.uk
  • BeGambleAware (United Kingdom): 0808 8020 133 — National gambling helpline providing free and confidential support. Website: begambleaware.org
  • National Council on Problem Gambling (NCPG, United States): 1-800-522-4700 — 24/7 confidential helpline offering support, information, and referrals for problem gamblers and their families. Website: ncpgambling.org
  • Gamblers Anonymous (International): A worldwide fellowship of individuals who share their experience, strength, and hope to help others recover from problem gambling. Website: gamblersanonymous.org
  • Gordon Moody Association (United Kingdom): 01384 241292 — Residential treatment programmes for those severely affected by gambling addiction.

You do not need to be in crisis to reach out. Whether you have a question, need advice, or simply want to talk, these organisations are ready to listen and support you every step of the way.

Our Promise to You

At , every guest matters. We are committed to ensuring that your time with us is safe, enjoyable, and free from harm. Responsible gambling is not just a policy for us — it is a core part of who we are and how we operate.

If you have any questions about our responsible gambling practices, would like to access our self-exclusion programme, or simply need someone to talk to, please do not hesitate to speak with a member of our team. We are here for you, and we will always treat you with dignity, compassion, and respect.

Remember: Gambling should be fun. When it stops being fun, it's time to seek help.